Matouk

As part of the transition to our new website, existing customer accounts were not carried over for security reasons. If you already have a Shop account, you can use it to sign in. If not, you can easily create a new one. For information about orders placed before October 13th 2026, please contact Customer Care at customercare@matouk.com.

If you placed your order while signed into your account, then you can click the small person icon in the upper right-hand corner of the screen to sign in again. Once signed into your account, click "My Orders" and you will be able to view your orders. If you've not signed up for an account, or you were not logged in upon placing the order, scroll to the bottom of your screen and select "Track Your Order" under "Customer Care" in the footer. Enter your Order confirmation number and your billing zip code, then your order information will appear. If you have any trouble at all, please reach out to us with your order confirmation number at customercare@matouk.com or just use our chat to send a request for information about your order. We will be happy to get back to you with an update as quickly as possible. For orders placed prior to October, 13th 2026, please reach out to our Customer Care team. 

Once you have completed the checkout process for your order and have received a confirmation number, you will no longer be able to make changes to your order on the website. To change the shipping address, or cancel the order prior to shipping, please reach out to us at customercare@matouk.com, or use the chat feature on our website. You can also call 855-795-7600 and dial 1 for the Customer Care team Monday-Friday 8 am-5 pm Eastern.

Please send us an email at customercare@matouk.com with your order number and the new shipping address and we will be happy to assist you prior to your order shipping.

Your order will be shipped from Fall River, Massachusetts.

Yes, once you've selected all of your items, navigate to the Bag icon the header and click on Gifting Options to add a gift box and a complimentary gift note.

While you do not need an account to place an order, signing up for an account can be a really wonderful option. Any orders placed while you're signed in will save to your account and you will be able to view the previous styles and colors that you've purchased when you're ready to expand your linen closet. Should you wish not to create an account simply chose 'Guest Checkout'.

The following payment methods are accepted on Matouk.com: American Express, Mastercard, Visa, ShopPay, Apple Pay, and Matouk.com Gift Cards.

Your method of payment will be charged immediately when you place the order on our site.

Yes, to place your order by phone, please contact our Matouk.com Customer Care Team at 855-795-7600 and use menu prompt 1. We are available 8 am-5 pm EST Monday-Friday with the exclusion of some holidays.

Discounts are not offered on Matouk.com. That is why there is no promo code box in the checkout. It's important to us that our customers know that our prices are meaningful and have integrity; that they aren't set at a level where there is an extra percentage for a discount built in. However, we do offer free standard shipping every day.

You can order swatches for nearly all of our bed styles and our printed table styles right from the product detail page. Once you've made your selection you can "Add to Bag" and your swatches will be added to your cart plus any other products you are purchasing. Our swatches are sent unfinished, meaning embroidered and appliqué styles include the base fabric plus a sample of the thread or appliqué fabric used. You may order up to 10 total swatches. If you purchased products along the swatches, please note that the swatches will always ship separately. For any interior designer or Trade accounts, swatch requests need to be directed to customer care. 

Standard shipping within the United States is always complimentary on Matouk.com. Options to purchase express shipping are available at checkout and pricing is based on the dimensional weight of the order.

In-stock items without monograms or customization will ship within 3 business days. By choosing Overnight or 2-Day shipping service at check-out, we will expedite orders for in-stock items accordingly. For express service, orders must be placed by 1 pm EST, Monday through Friday. All deliveries occur Monday through Friday only so please take this into account when making your shipping selection. Holidays and weather delays may affect the delivery schedule.

Express shipping options will be available during the checkout process. Some zip codes within the United States may only have options for 2-day or 3-day shipping, and not overnight. However, all applicable express options will be shown to you once you have entered your shipping address with zip code and continue to 'delivery'.

Signatures are not required for Matouk.com shipments, however, you do have the option to select signature required with no additional fee after choosing your shipping method. There is a checkbox at Checkout for signature required upon delivery.

Once your order ships, you'll receive a shipping confirmation email with a tracking link. You can also track your order anytime by visiting our Track Your Order page and entering your order number and email address, or by logging into your account and viewing your order history.

US taxes are based upon the shipping zip code and will be calculated at checkout.

We're currently updating our international shipping service, so orders outside the U.S. are briefly unavailable. Please check back or contact our Customer Care team at customercare@matouk.com if you need help in the meantime.

We are not able to accept PO Boxes for your shipping address. We deliver our orders using FedEx and they are not able to access PO Boxes. Please provide a street address at checkout.

Once your order ships, you will receive an email that includes a link to your tracking information. At this link, you'll find your FedEx tracking number as well as the estimated delivery date. You can sign up for status updates either directly on the tracking information link or right on the FedEx tracking page itself. If you've not received an email with a shipping notification, please reach out to us at customercare@matouk.com and we will be happy to provide you with your shipping information.

You may return an item purchased on Matouk.com within 30 days of receipt. Items must be unused, unwashed, in original packaging, and in good condition to be accepted as a return. Monogrammed items and other custom items are not returnable.

We do not accept returns of items purchased from other retailers or from our Factory Store; please reach out directly to the place from which you purchased your item.

We reserve the right to refuse a refund request if it does not comply with our policy. Your refund will include the cost of the item, plus any applicable sales tax.

To initiate a return on orders that shipped within the U.S., please visit our Returns Portal.

You'll need your order confirmation number. This is the number beginning with an R or a #, that is listed as your customer PO on your packing slip. You will also need to enter your email address, or if you are returning a gift, you can use the shipping address zip code. Please follow the prompts to select the items you'd like to return, the quantity, and the reason for the return. You will be asked to add comments and we value any feedback that you will provide. Follow the prompts until you can print your prepaid return label and packing slip, and then just send the items back to us at your earliest convenience.

If you are within or near New York City, you can return online orders at the House of Matouk located at 20 East 67th Street New York, New York, 10065. Please make sure to bring a copy of your packing slip or Order Confirmation.

If you need any further assistance in creating your return label and/or for returns on International Orders, please reach out to us at customercare@matouk.com, chat with us on Matouk.com, or call us at 855-795-7600 (option 1) 8 am-5 pm Monday-Friday Eastern.

We will process your return and issue your refund within 5 business days upon receiving the return. Please allow additional time for credits to appear on your statement once the refund has been processed. You can expect a refund to the same form of payment originally used for purchase. Your refund will include the cost of the item, plus any applicable sales tax.

You do not have to pay for the cost of return shipping for orders that shipped to a U.S. address. A prepaid return label can be generated in our Returns Portal for orders that shipped within the U.S.

For International Orders, shipping costs will be at the expense of the customer, please reach out to us at customercare@matouk.com, chat with us on Matouk.com, or call us at 855-795-7600 (option 1) 8 am-5 pm Monday-Friday Eastern.

We do not offer exchanges. In lieu of an exchange, you are welcome to return unused and unlaundered products within the first 30 days of purchase from Matouk.com and a refund will be processed to the original method of payment which you can then use to purchase the desired item. You can place a new order for the desired color or size.

Monogrammed and custom orders are final sale; we are unable to accept returns on monogrammed items and other custom orders. If you'd like assistance selecting a monogram or custom thread color prior to purchase, please reach out to us at customercare@matouk.com or visit our team at the House of Matouk in NYC. 

Yes, if the gifted item was purchased on Matouk.com you may return it for a Matouk.com store credit. The item must be unused, unwashed, and without a monogram to be eligible for a return.

You can access the Returns Portal linked below and select "Start a gift return." You will need to enter the customer PO Number for the order as well as the shipping zip code that the item was sent to. Then you can simply follow the prompts to access a prepaid return label and packing slip.

Once the item has been returned your refund will process to store credit which you will be able to access in your Matouk.com account during checkout. 

Percale sheets are cool, crisp, and classic. The one thread under and one over weave creates a lovely matte finish. Sateen is created using a weave of one yarn under and 3 or 4 over, giving the finished sheet a beautiful sheen and a slightly thicker feel. Linen, woven from flax as opposed to cotton, has a breathable feel and a gorgeous relaxed look.

To learn more about the specific characteristics of each of our sheeting fabrics visit https://www.matouk.com/shop-sheeting-qualities

Thread count is defined as the number of threads per one square inch of sheeting. This means for a 500 thread count sheet, there are 500 threads in every square inch of fabric on that sheet. We carry a wide range of sheeting fabrics from 350 thread count up to 1,000 thread count. Thread count is often assumed to be the most important metric when purchasing a sheet, however, it is only one indicator of quality, as the better the fiber used to create the threads, the more comfortable and durable your sheets will be. The majority of our fabrics come from extra long-staple certified cotton, known for its superior quality, or Giza Egyptian, the very finest cotton.

Percale and linen are recommended for those who tend to get hot when they sleep as these two fabrics are breathable and cool.

Sateen can trap heat a little more than percale, so for those who tend to get chilly at night, sateen can be a wonderful option to add a little extra warmth without more weight.

Find a sheeting fabric weight and feel that's right for you by visiting our Shop by Sheeting Fabric page. We also offer complimentary swatches for most of our bedding which can allow you to feel the fabric before you purchase.

Our very knowledgeable customer care team is happy to answer any questions you may have regarding your specific needs; just email customercare@matouk.com or utilize our chat service and we will be happy to provide assistance.

While we do offer our Positano Hemstitch style for a wrinkle resistant poly/cotton blend, most of our sheeting is 100% cotton and will wrinkle. To minimize the wrinkles, it can help to take your bedding out of the dryer just a few minutes before the end of the cycle. For sheets that are completely smooth we recommend ironing as needed.

The standard width x length of each bed are as follows:
California King: 72 x 84;
King: 76-78 x 80;
Queen: 60 x 80;
Full: 54 x 75;
Twin: 39 x 75;
XL Twin: 39 x 80.
*Depth of mattress will vary.

Please refer to the 'Dimensions' tab at the top of a product page or within a product's pop-up window if you are browsing by style.

Our standard pocket size for fitted sheets is 17" and this will fit mattresses up to around 15" deep. 

We do have some 14" Low profile fitted sheets (recommended for beds up to 12" deep) available in select options as a stocked size. 

To measure the height of your mattress, please take a ruler, or measuring tape and go to the side or corner of your mattress. Measure from the bottom of the mattress to the top, and you'll get the height of your mattress. 

We always recommend getting a fitted sheet at least a couple of inches deeper than your mattress, as that will give you the best fit and security with your sheet. 

In most of our styles we can make custom pocket depths to order, for questions about custom sizes, please email customercare@matouk.com for assistance.

We offer Twin XL fitted sheets in a select assortment to accommodate Split King mattresses. You can find these available in our Milano, Luca, Sierra, and Positano sheeting qualities. We also offer Twin XL sizing in our Foundation mattress pad. Our Twin XL fitted sheet & mattress pad only work with Split King mattresses (two individual Twin XL mattresses side by side on a King frame) that do not have the flex top with a connected bottom. 

We can create custom sizes for most of our products. Send our Customer Care team the measurements you need as well as the style that you're interested in to customercare@matouk.com for assistance.

A sham is a decorative pillow cover usually finished with a flange and an opening in the back; shams are recommended as decorative pieces for the bed. For this reason, shams can be made of sheeting or a heavier fabric like a matelassé. A pillowcase on the other hand is a standard pillow cover that has one open end and is generally used on sleeping pillows. Pillowcases are almost always made of sheeting.

Our shams and pillowcases come in a variety of sizes: 
Standard sham: 21 x 27; 
King sham: 21 x 36; 
European sham: 27 x 27;
Oversize Euro: 27 x 36; 
Boudoir sham: 12 x 16; 
Neckroll sham: 6 x 12; 
Standard pillowcase: 21 x 32; 
King pillowcase: 21 x 41. 

The number of pillows on a bed is determined by the size of your bed, as well as your own personal preference. We recommend using three Euro shams, two King pillowcases, two King shams and two Boudoir shams for king-size beds. For queen-size beds, we recommend two Euro shams, two Standard pillowcases, two Standard shams, and one Boudoir sham. For twin-size beds, we recommend, one Euro sham, one Standard pillowcase or one Standard sham, and one Boudoir sham.

Our Pillowcases are almost always sold as pairs and single pillowcases will be noted in their item description. Pillow shams are always sold as individual items, and neither pillowcases nor pillow shams include inserts.

A duvet cover is the protective and often decorative piece that is slipped over a comforter. Coverlets are typically made in pique or matelassé fabric and go over the top of the flat sheet or over your blanket. Quilts may be used instead of a coverlet. Quilts are stitched with a layer of light batting inside, giving them a plush feel.

All of our duvet covers are made with inside corner ties. And all of our comforters include corner loops so that you can secure your duvet cover to your comforter to prevent shifting. 

All of our duvet covers include hidden zipper closures.

There are a few ways to style a blanket on the bed. Blankets layer nicely between a top sheet and a duvet. When you fold down the top sheet, you can fold the blanket down with it. If you are utilizing a duvet and want to show the blanket, fold the duvet back in half.

You can also fold a blanket and lay it across the bottom of the bed. This will add visual interest as well as provide easy access to pull the blanket up for additional warmth as needed.

Another option is to lay a blanket on top of the top sheet and let this be the finishing layer of the bed. This can create a minimal look and can also be quite practical if the blanket is all the warmth you need. Depending on the type of bed frame you have, the blanket can look great tucked in on three sides or left untucked.

We do not line our bed skirts.

Decking is a piece of material that holds the three bed skirt side panels together and lays flat between the box spring or bedframe and the mattress. It does not require any attachments.

A bed skirt that is paneled comes in three individual pieces which are held up by pins that we supply with the bed skirt, and can easily be adjusted and removed. Because of the pins, we do not recommend bed skirt panels in homes with small children or pets.

We can customize many different elements on most of our bedding styles, including trim or embroidery color, fabric choice, and flange sizes. While there are some items that aren't able to be customized, we will strive to help you create something that will meet your vision. Set up an appointment with our House of Matouk advisors or email our Customer Care team at customercare@matouk.com to discover all of the possibilities. 

To view more information about our down collection, please visit our Down page. You'll be able to view our full offering, view recommendations depending on your sleeping style and environment, care instructions, and information about the sourcing of our down. 

Care instructions vary by item, so it is always best to check the care label sewn onto your Matouk product or review this information on the product page on Matouk.com. This will ensure the best results to keep your products looking and feeling wonderful for years to come.

We make most of our items oversized to account for shrinkage upon washing and drying per the care instructions. We recommend that you launder your bedding before use, but please be sure to use the recommended temperature settings on the care label to prevent damage and unanticipated shrinking. 

If you've purchased items on Matouk.com after October, 13th 2026 while logged in, just sign into your account on Matouk.com once more and you'll be able to view your previous purchases. For older orders, please email the Customer Care team for your previous order information.

In the case of an older item, or one not purchased on Matouk.com, you can take a photo and email it to us at customercare@matouk.com and we can certainly try to help identify the item.

We offer a wide range of 100% cotton terry fabrics, crafted from super soft zero-twist yarns, to more traditional double-twists. Our towels offer unique textures, patterns, and colors, as well as embroidery details. All our towels are available for embroidered monogramming.

GSM stands for grams per square meter and is the measurement used for the density or weight of fabric; the higher the GSM, the heavier the towel.

Zero-twist towels are so called because instead of being twisted, their high-quality cotton fibers are held together with a special wrapping thread, allowing them to be woven without breaking. The wrapping is removed after weaving, leaving the cotton staple in its naturally soft, thick state, and the result is wonderfully plush, light, and absorbent. Matouk’s best-selling Milagro towel, as well as our Aman towel, are made from long-staple, zero-twist cotton yarns, making both extremely absorbent and plush.

Choosing the right towel for you depends on your preferences for a towel's design, weight, and texture. Do you prefer a very lightweight towel that will dry quickly? Milagro or Aman may be your preferred options. Do you gravitate toward a heavier but soft towel? Consider Lotus for a really luxurious feel. Perhaps you prefer a towel with a piped edge and a loop for easy hanging, consider Cairo which is the base towel for many of our bath styles. Consider what elements are most important to you in choosing your bath linens, and feel free to use our chat function for product recommendations.

The typical bathroom often contains bath towels, hand towels, and washcloths. If you prefer an oversized towel, a bath sheet is a good option instead of a standard bath towel.

Our Astor Braid, Bel Tempo, Cairo, Cairo Scallop, Classic Chain, Daphne, Ellis, Enzo, Francisco, Giza, Gordian Knot, Jasmine Giza, Jasper, Mirasol, Newport, Regine, and Whipstitch towels include hanging loops.

Guest towels, also sometimes called Fingertip towels, are often used in a guest bathroom. They are smaller than hand towels, making them excellent for powder rooms as well.

Tub Mats (or bath mats as they're commonly known) are made of towel material, and placed typically right at the edge of the tub or shower. These are absorbent and designed to soak up water as you exit the shower or bath. We offer many tub mats in both non-quilted and quilted options; both will feel like the terry of your towels, and do not include a non-slip backing. A tub mat can be easily picked up and hung to dry between uses.

Bath rugs are much plusher and somewhat decorative. Bath rugs are sometimes placed directly at the edge of the tub, but they may also be used in the middle of the bathroom or in front of the sinks. Bath rugs, tend to be plusher, are generally larger in size, and most have non-slip backing on the reverse side.

Our Giza, Lotus, Milagro, Reverie, Adelphi, Bel Tempo, Classic Chain, Costas, Daphne, Keiko, Ellis, Regine, and Francisco bath rugs feature silicone non-slip backing. The silicone backing helps to keep your rug in place and does not require any special laundering. Our remaining bath rugs (Guesthouse and Marco) do not have rubber backing.

All of our shower curtains and liners have button holes.

We offer size charts in the description section of all of our robes. Most of our robes do tend to run on the larger size for maximum comfort, so if you're between sizes, we recommend sizing down.

Care instructions vary by item, so it is always best to check the care label sewn onto your Matouk product or review this information on the product page on Matouk.com. This will ensure the best results to keep your products looking and feeling wonderful for years to come. 

The first step is to measure your table. Round tables should measure the diameter, while oval tables measure to the longest point for the length and the width, and then rectangular tables just use the length and width. If your table has an extension that you often use, but you only want one tablecloth, make sure you measure with the leaf in so that you have the correct length for your party settings.

Next, you need to determine how much drop you'd prefer on any given side. For more formal tables you might want a 14" drop while a casual look may be just fine with an 8" drop. If you're unsure of the best drop size, consider putting a big piece of fabric over your table, like a flat sheet or blanket, and determine the length you'd prefer.

Take the drop size you've determined that you like and double it, add that number to the length and the width, and select the tablecloth size that most closely matches your desired measurements.

Example: Table Measurements 46"W x 84" L, desired drop is 12", 12*2=24. 46+24=70" x 84+24=108". Select Tablecloth 70"W x 108" L.

Silencer padding should be a little smaller than the size of the tablecloth. Follow the measurement instructions in the previous question to get the correct tablecloth measurement, and then select the size smaller for the silencer padding. For example, the tablecloth we selected above was 70"W x 108" L, you would select a 68"W x 106" L silencer for this tablecloth. You can also choose a smaller drop size on the silencer padding if you'd prefer. so a 59"W x 100"L silencer pad would work as well.

The majority of our throws are 70" in length, and look good casually styled on a king bed. However, several are a bit longer and are well suited for covering the entire width of a king bed, which is typically 76" across. Our Cadiz and Helix throws are both 78" long and our Cleo throw is 80" making them the best choices to lay across a king bed. Leo is an oversized throw at 90" long that would be great for extra coverage.

While all of our throws are certainly large enough to snuggle under, our Poncho and Como 360 throws may make the best wraps for you.

We have found that Kleenex brand tissues, specifically those measuring 4.5" x 4.375" x 5", tend to be the best fit for our tissue box covers.

Our tissue box covers are ever so slightly oversized to account for shrinking if washed, but they are absolutely able to be used right out of the package. If you do need to wash the tissue box cover, we recommend line drying for the best results.

We are able to embroider existing logos and monograms. While we do not design custom monograms from scratch, we can take your existing design and bring it to life with embroidery or applique. For more information and a custom quote, please reach out to our House of Matouk or Customer Care Teams at customercare@matouk.com for your monogram needs.

Mini Pillows do not include an insert. You can purchase the inserts separately in either of our Libero or Montreux decorative pillow styles. Simply select the boudoir size for the correct fit.

Care instructions vary by item, so it is always best to check the care label sewn onto your Matouk product or review this information on the product page on Matouk.com. This will ensure the best results to keep your products looking and feeling wonderful for years to come. 

Proper care will help preserve and give long life to your beautiful linens. Please refer to the “Care” section of each product page for specific care instructions. Each item that we make will also have a care label sewn into the seam for reference over time.

In general, it is best to use cold or warm water when washing fine linens to avoid shrinkage and excessive wrinkling. Never use fabric softeners, bleach, or bleach alternatives. Tumble dry with warm heat, until linens are slightly damp or just barely dry, and remove promptly. Do not overstuff the washer or dryer when washing your linens, as this is more likely to cause wrinkles. Overdrying will lead to wrinkles being set into the fabric and difficult to iron.

Be aware that certain facial creams and body lotions contain peroxide or other agents that can cause discoloration. If your linens come into contact with one of these products, you may see an immediate color change, or it may not appear until after laundering. Once discoloration has occurred, it is permanent, so use caution when selecting products that may come into contact with towels or bedding.

If you plan on storing your linens, iron them and make sure they are stored flat in a dry environment. Make certain that they are not exposed to direct sunlight to avoid color fading.

Shrinkage will happen with any item made from natural fibers such as cotton. The shrinkage amount will range from 2-10%, depending on the fabric. Our items are made to allow for these shrinkage amounts so that after washing the items will fit perfectly to their listed dimensions. We recommend washing our linens prior to first use.

It is always best to wash your linens before use, and since our items are slightly oversized for shrinkage washing them first will give you the intended and best fit.

Ironing your linens is a personal preference, but you certainly can do so for a more tailored look. In addition to getting wrinkles out, ironing can help keep your applique and flanges in place. One trick we like to use for the flat sheet is to just iron the part that is being folded back and is visible.

Although we have some favorites in the detergent aisle, our best recommendation is to choose a well-rounded detergent that's not only effective but also matches your personal preferences when it comes to ingredients, scent, environmental impact, price, and type. We also recommend using only laundry detergents that do not have bleach or brighteners.

Yes, you can use pods. Carefully follow the instructions on the detergent package. Be sure to place the pod at the bottom of the washer before putting in your linens; the cause of liquid laundry pods not dissolving is improper use, like adding them on top of the linens. The pod needs as much contact with water as possible in order for its outer film to dissolve.

While dryer sheets can help to add a fresh scent to your linens they can also shorten the lifespan of your linens. The chemicals in dryer sheets can break down the fibers in your sheets and towels, causing them to wear out more quickly. We recommend using reusable dryer balls in place of a traditional dryer sheet.

High PH levels can lead to hard water which may cause buildup or discoloration of your towels over time. The use of a high-quality, low-PH detergent and washing in warm water can help eliminate hard water build-up.

In general, flushing a stain with water is the best technique. Make certain that you have enough water to thoroughly flow through the stain. Avoid rubbing the stain without enough water, as this may cause damage to the fabric. Making a paste or using a concentrated solution of detergent will help to remove a stain. When working on a stain, it is best to dab it with a very wet cloth, and then flush it with water. It’s always a good idea to place a white terrycloth towel or a paper towel underneath the stain to absorb what comes out.

The same return policy applies to gift items as to general purchases. If the item was purchased through Matouk.com and is in the original packaging in saleable condition, it may be returned within 30 days of the ship date. We are unable to accept returns for gifts not purchased through Matouk.com. Please visit our Returns Portal to start your return.

Gift cards are available for purchase in set amounts ranging from $50 to $1,000, in both physical and digital formats. They do not expire and may be redeemed for orders placed within the U.S., exclusively at Matouk.com or at the House of Matouk, located at 20 East 67th St., New York, NY 10065.

Physical gift cards arrive beautifully packaged in our Matouk gift box, with a complimentary sleep sachet wrapped in our signature tree tissue paper.

Digital gift cards are delivered by email and let you personalize the delivery — simply add the recipient's name, email address, and your preferred delivery date, and we'll take care of the rest.

Simply select the gift option during checkout and enter your gift message. We will deliver your gift with your message on a hand-written Matouk message card.

During the checkout process, you'll reach the payment page, and here and you can enter your gift card number and then click "check balance" to find out how much you currently have available. Please always be sure to enter the card number exactly as written to process the card. You are always welcome to reach out to us at customercare@matouk.com to check the balance of your gift card for you as well.

Gift Cards may only be redeemed for orders placed within the U.S., exclusively at Matouk.com. When you reach the Payment portion of the checkout, there is a box where you can apply your gift card. Just enter your gift card number as written on your card  and click "Apply" to use the balance of your card towards your current purchase.

Yes, we are able to customize your linens in a number of ways. For additional monogram and custom options, please connect with our House of Matouk advisors or reach out to our Customer Care team at customercare@matouk.com.

Our tape and thread charts are not currently available online, however, if you utilize our House of Matouk or Customer Care team, our seasoned advisors can help provide detail about your thread and tape color options and send you swatches.

Complimentary swatches are available to order for most Bed and select Table products. Select your swatches on each style or product page. There is a limit of 10 swatches per order. At this time we only swatch our Bed and Table products. Should you need further assistance with other categories, please reach out to us via email or chat.

Select monogram styles can be ordered directly on our website on our product or style pages. For additional monogram options, including applique monogram and custom options, please connect with our Customer Care and House of Matouk teams for assistance.

Embroidered monograms are made using an embroidery technique that uses only thread. Applique monograms use a technique where fabric is first cut out to create the monogram and then it is embroidered with thread to secure it to the item being monogrammed. On our website, we currently only offer embroidered monograms, but if you contact our Customer Care or House of Matouk teams you can also order our applique monograms.

Yes, we offer personalized monogram services through our House of Matouk and Customer Care teams. In order to utilize this service you will need to have an image of the logo or family crest; we do not design custom monograms from scratch. Please reach out to us via email at customercare@matouk.com for assistance.

In many cases we are able to recreate a discontinued style, as a custom order for you. Please contact Customer Care at 855.795.7600 (press option 1) or customercare@matouk.com. Our Customer Care team will assist you in checking availability. 

Fabric by the yard is available for many of our collections. Fabric must be purchased in full yards only. For pricing and ordering information or use the chat function on our site or email customercare@matouk.com. Our Customer Care team will be happy to assist you.

We offer a wide range of Matouk products including first-quality products, discontinued items, and irregulars.

Our factory store is housed inside of our headquarters at 925 Airport Road Fall River, MA 02720.

The Factory Store is only available for shopping in person with no option for remote purchases. If you need additional information to plan your visit, you can contact our Factory Store Associates at 508-742-1500 and press 3 at the menu.

OEKO-TEX (pronounced Oh-Koh-Tex) is a consortium of independent research institutes in Europe and Japan with a mission of creating trust in the production of textiles through product safety, sustainable production, and transparency in sourcing. OEKO-TEX has created several certification protocols that are recognized in the home textile industry, including STeP (Sustainable Textile Production), which aim to hold the industry accountable to high standards for ethical conduct, social responsibility, and environmental practices.

STeP stands for “Sustainable Textile Production'' and is a certification system for textile manufacturers who are prepared to hold themselves accountable for meeting world-class standards for sustainability and social responsibility. STeP producers must achieve independently audited excellence in all of the following categories: environmental performance and management, health and safety in the workplace, chemical management, quality management, and general social responsibility. We are proud to say that our Matouk factory in Fall River, Massachusetts, is one out of only a handful of STeP certified textile manufacturing facilities in the United States.

All products made in Fall River, Massachusetts are manufactured in our OEKO-TEX STeP certified facility. Some of our most popular items made in the Matouk factory there include signature bed linens such as Bergamo, Ansonia, India, and Butterfield, and our iconic Cairo towel collection. The majority of Matouk Schumacher bed and table linens are also made in Fall River.

Many studies have shown that there are far more companies claiming organic cotton in their products than there is organic cotton being produced. At this point in time, Matouk does not use organically grown fibers which is a deliberate decision by our sustainability team, even though we recognize that synthetic pesticides can be harmful to the environment. Unfortunately, it is extremely difficult to validate the authenticity of worldwide organic cotton production. As a company committed to sustainability, we will only pursue initiatives where we have 100% confidence in the beneficial impact on the planet. For this reason, we have invested in solar energy, reduction in waste, access to safe drinking water, and making our production facilities as green as possible through OEKO-TEX STeP certified sustainability practices.

Please visit our Sustainability page to learn more about the steps we’ve taken to create a more environmentally friendly world.

Yes, Matouk has a Hotel Collection catered specifically for hotels. If you are interested in becoming a Matouk Hotel Customer, please contact Eugene Paceleo, Director of Hotel Sales, at epaceleo@matouk.com, or visit our Matouk Hotel website to explore our Hotel Collection.